Remote User Prototype Testing (User testing)

Problem

A new self-service HR file upload feature had to work for international users with varying technical ability. The process was complex, error-prone, and had to catch data quality issues early.

Solution

I built clickable prototypes and ran remote scenario tests on Maze, capturing video, heatmaps, task completion times, and SUS scores. The multi-timezone research uncovered key friction points and guided a final interaction design the development team could execute with confidence.

Tools

Adobe XD, Maze.io, Adobe Photoshop, Leonardo AI (for illustrations)