Service On-Boarding Process (Task analysis)

Problem

Large enterprise customers could wait weeks to get employees provisioned on the platform. The process crossed multiple internal teams and was poorly understood end-to-end.

Solution

After a month of cross-team research, I produced a detailed Hierarchical Task Analysis covering the full platform lifecycle. It became the foundation for redesigning the HR file upload feature, preventing blind spots that would have derailed development.

Tools

Figma